Frannie Peabody Center strives to ensure that our services are high-quality and efficient. If you should encounter a problem with your services, you have the right to file a grievance. A grievance is defined as a client complaint or expression of dissatisfaction regarding service delivery, or any expression of dissatisfaction by a service provider.
We take your concerns very seriously and will work quickly to address your needs. If you need to file a grievance, please contact your case manager or our main office for more information about the written grievance procedure.