Your Rights and Responsibilities

If you want to receive HIV Medical Case Management or Behavioral Health services, you have rights and responsibilities.

As a client of Frannie Peabody Center, I have the following Rights:

  • I will be treated with dignity and respect.
  • My information will be protected. My rights are explained in the “Notice of Privacy Practices.”
  • I will be treated equal with others. My services will not change because of who I am – my race, color, religion, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.
  • I will not be abused or threatened.
  • I will get services for which I am eligible. I will be told about services I can use, any costs, and the time it will take to get services.
  • I will get quality care.
  • I can help plan my services. I will be part of making decisions.
  • I can stop my services. I can stop services at any time by telling my case manager or counselor.
  • I can file a complaint. I can give a complaint about services without losing my services. The “Grievance Policy” explains how to file a complaint, and what to expect.

As a client of Frannie Peabody Center, I have the following Responsibilities:

  • I will treat others with respect – clients, staff, and volunteers.
  • I will protect other people’s information. I will not share information about other clients. I will respect their privacy.
  • I will not abuse or threaten others. I may lose my services if I threaten or abuse others.
  • I will give correct information. My case manager or counselor needs good information in order to help me receive the right services. I will be honest when I give information.
  • I will tell my case manager or counselor about changes. I will tell my case manager or counselor about changes in my life, like changes in address or telephone number, income, or medical or insurance status. My case manager or counselor needs to know about any changes to help me receive the right services.
  • I will keep appointments. I will do my best to keep the meetings I make with my case manager or counselor. I will call to change meetings if I am unable to attend.
  • I will be a part of my services. I will work with my case manager or counselor to make a plan. I will work to reach my goals and complete the tasks I agree to. I will tell my case manager or counselor if I want to stop services