What is Case Management?

The case managers at Frannie Peabody Center are caring professionals who are trained to help you manage your care so you can live well with HIV/AIDS. Case managers are not trained to do things for clients. Rather, they are trained to assist clients in finding sustainable ways to do things on their own. The ultimate goal of case management is to help you understand and navigate the complex systems of healthcare so that you can manage care on your own when you are ready.

In order to be eligible for case management, you must be a Maine resident and you must provide proof of HIV+ status. You must also provide proof of your income. If your income is over 500% of the Federal Poverty Level, you are not eligible for case management services.

You or your medical provider can contact the Case Management Coordinator to arrange an initial conversation about our services. If you and the Coordinator determine that you could benefit from case management services, you will complete an initial intake with the Coordinator and then you will be assigned to a case manager based on the level of services that you need. In some cases, HIV case management may not be the most effective tool to meet your needs. In these situations, the Coordinator will work with you to find other supportive resources or case management opportunities in the community.

When you complete an intake, you’ll be asked several questions about your health, your history, and what services might be helpful for you. You are not required to answer any of these questions, but any information that you are able to share with us will help us prioritize our work together.

The intake assessment includes questions about:

  • Housing
  • Transportation
  • Insurance or other benefits
  • Nutrition/Food
  • Education
  • Employment
  • Finances
  • Medical care
  • Dental care
  • Mental health
  • Substance use
  • Relationships and sexual history
  • Legal issues

Once you are assigned to a case manager, you will create a plan and gain access to services based on your eligibility and need. Your case manager can work with you to:

  • Coordinate access to healthcare
  • Get appropriate medications
  • Understand housing resources in the community
  • Provide education and safer sex supplies to prevent the transmission of HIV
  • Get access to interpreter services
  • Assist with paperwork and applications

Case managers can assist with a wide range of services, however there are some things that case managers cannot do. These include:

  • Transport clients
  • Give medical, financial, or legal advice
  • Perform personal care tasks for clients
  • Assist with moving/packing/storing items for clients

Please note that Frannie Peabody Center can accommodate drop-ins on a limited basis. We strongly encourage clients to schedule appointments whenever possible.

Your case management services at Frannie Peabody Center are always free and confidential.

Our agency is funded by an assortment of state and federal contracts, grant funding, United Way agencies, and MaineCare reimbursement.

We are also very grateful for the support of many corporate and individual donors and sponsors.

If you would like more information about our funding, or to make a donation, you can visit our website: peabodycenter.org or call the main office to speak to our Director of Development.